Outsource service & sparepart orders
Should a defect on your machine prove too serious and not possible for your own maintenance staff to rectify, WERKBLiQ gives you access to the service technician pool or direct contact with the manufacturer. By automatically sending the machine details and spare part photos, suppliers know exactly which series you need or which service employee has the right skills.
Your challenge
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Long waiting times on the manufacturer’s helpline
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Unknown delivery times and service dates
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Lack of documentation relating to the machine or spare part
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Recurring questions to the service helpline
How WERKBLiQ can help
No need to wait on hold any more. Enquiries are sent to manufacturers and distributors with just one click using the order manager. Thanks to the insight into the live processing status, all your questions are answered.
Benefits of the order manager
Fast completion of service orders
Send service and spare part enquiries straight to the manufacturer with just one click
Perfect information flow
Automatic transmission of all relevant data and machine history
Transparent communication
Insight into the order status at all times – track and trace
Save time and reduce hassle
No need to wait on hold any more
External service orders
Send inquiries to service partners in your area with just one click or select the manufacturer straight away
- Minimise queries and unnecessary service deployments
- Increased quality when completing tasks
- Simplified and complete digital documentation makes DIN certification easier
Spare parts management
Monitor the stocks of your spare parts. Regardless of whether this relates to outgoing goods bookings for unanticipated repairs or order reminders for planned maintenance work.
- Find the required spare parts quickly
- Send relevant information to distributors
- Compare costs and obtain offers